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Preț
€ 0 - € 99
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€ 100 - € 199
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€ 200 - € 299
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€ 300 - € 399
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€ 400 - € 499
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€ 500 - € 999
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€ 1000 - € 1499
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€ 1500 - € 2000
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€ 2000 și altele
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Lungime
120 cm Și mai mici
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150 cm
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180 cm
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210 cm
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240 cm
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270 cm
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300 cm
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360 cm
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400 cm
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450 cm Și mai mare
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Iluminat
Cu LED
Warm-led
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Fără LED
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Material
PVC
Pvc
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PE
Pe
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PP
Pp
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PP/PVC
Mix-pp-pvc
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PE/PVC
Mix-pe-pvc
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100%PE
100pe
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Flock/Zăpadă
Flock
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Culoare
Verde
Green
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Alb
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Flock/Zăpadă
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Negru
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Albastru
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Roz
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Construcţie
Construcție cu balamale
Hinged
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Hook-on de construcție
Hook-on
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Pentru interior sau exterior
Utilizare în interior
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În interior și în exterior
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Întrebări Frecvente - FAQ

 

 

Algemen întrebări

Pot face un pas înapoi în Webshop-ul?
- Nr, browser-ul ar putea da o eroare dacă faci acest lucru. Dacă primiţi eroare vă rugăm să închideţi browser-ul dumneavoastră şi face o noua ordine. Ne cerem scuze pentru neplăcerile create.

Who is Royal Christmas?
- Royal Christmas is the brand name of Veldpape Interieurbeplanting since 1936. The company has three divisions: Christmas, art and flowers.

Is there a warranty on all your products?
- Yes, every product has 2 years of warranty and After Sales Service.

At which times can we contact Brazi-artificiali-de-craciun.ro?
- please look at Customer Service.

For who is this website?
- We sell directly towards consumers and retailers.

If I need more information, is that possible?
- Please contact our sales or customer service department by email or direct by phone.

Can I get a broken LED lamp in the LED tree easily replaced?
- No, the LED lighting / LED lights can not be replaced.

If 1 light is broken than all the lights go out?
- No, then the rest of the lights keep shining . Only if a bulb is removed , the connection is broken and the whole cable goes out.

Do the Christmas articles meet the demands for fire prevention?
- Yes all our Christmas articles meet the required demands; flame retardant according to European standards (NEN-EN,DIN,). On request you will receive a certificate with your order.

Does the Christmas articles meet the prescribed fire safety requirements?
- Yes our Christmas articles meet the European and Dutch applicable fire safety requirements. NEN EN71-2, NEN EN60-65, NEN EN60-66, NEN B1.
Upon request you can receive a certificate by email for your order. All our lighting also meets all requirements.
NEN-EN 71-2 - Flame Retardant

Is it possible to buy the Christmas articles in the store?
- Yes there are several stores who cooperate with our website.

What is hinged construction and hook-on construction?
- With artificial Christmas trees these are the the two possible construction methods. With the hinged construction the branches are connected to the steel pole. And, as the worlds tells, with the hook-on construction you have to hook on the branches to the pole.

Is it possible to be delivered to a different address than the invoice?
- Yes you can. This must be clearly indicated by means the delivery address well to fill in comments. Or if you do the order online, different delivery address to select. We do not deliver to a PO box or to the pack station

What is covered by the length of the tree?
The length of the tree is including the foot
Example:

lengtekunstkerstbomen

Example hook-on construction:

Insteekconstructie

Example hinged construction:

Scharnierconstructie

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Order

How do I order the Christmas articles?
- All the articles can be ordered online, payment by credit card or direct transfer.

Sunt toate brazi artificiali de Crăciun într-o cutie stabil livrat?
- Da, toate brazi artificiali de Crăciun sunt livrate în una sau mai multe cutii.

What is the minimum order amount?
Numărul minim pentru un ordin întreg trebuie să fie € 49,-

At the payment page at Beneficiary I see: "Group Veldpape via Tunz.com NV/SA", is this correct?
- Yes, this is correct. Tunz.com is part of Ingenico payment services. They process all online payments for us.

Do I get an order confirmation?
- All the online orders are automatically replied with the online confirmation. Important is that you write down your correct email address.

Do I get an invoice?
- Yes, the printed order it is also the commercial invoice including VAT.

- Is it possible to get any discount?
This depends on the amount and articles that will be ordered.

Who will deliver the Christmas articles?
- The Christmas articles will be delivered by DPD or DHL.

What if I am not home when my order arrives; what happens with the articles?
- DHL and DPD leave a message that they have been at your door and they will come back the next day for delivery. They always leave a note with a phone number to call; in case you will not be there you can pick up your articles at the local depot.

Is it possible to order from abroad?
- No problem, we shipped even trees to Chili, Dubai, Curacao, etc. the transport costs will differ and of course it will take longer to deliver.

Money affairs

Is it safe to pay online on your website?
- Yes, our website has a safe payment service provider who handles all the transactions. For details: < a target="_blanc" href="http://www.ogone.nl">www.ogone.nl

Which payment methods can be used?

      • Giropay
      • Paypal
      • Mastercard, Visa en American express
      • Direct transfer

Which credit card can be used? And is it safe?
- All mayor credit cards like VISA, American Express and MasterCard. We have an secured website and all the payments are arranged through our payment service provider www.ogone.nl so safety is guaranteed

Your information will be send by SSL; Secure Socket Layer – Protocol. The information is send by a secure line between the browser and internet server. All the information is decrypted. Royal Christmas guarantees the safety of payments.

Is it possible to receive an invoice?
- Yes, you can print it from your order oversight which is also your invoice, this will also be automatically send to your email address (so please enter your correct email address).

Is it correct that there is a visibility period of 14 days? And products should be returned unused.
Yes this is correct, at the moment of the order.

How will the return of Christmas goods work?
You tell us that you want the package to be picked up and we plan this together with you. Or you can return the package for your own account.

Baubles and lighting advice:

Advice Christmas Balls and lighting:

Copac Dimensiune Bile Recomandate Iluminat Recomandate
  120 cm   48 bucati =   4 cutii                100 becuri
  150 cm   60 bucati =   5 cutii                100 becuri
  180 cm   72 bucati =   6 cutii   200  -   300 becuri
  210 cm   96 bucati =   8 cutii   300  -   400 becuri
  240 cm 144 bucati = 12 cutii   400  -   500 becuri
  270 cm 216 bucati = 18 cutii   500  -   700 becuri
  300 cm 288 bucati = 24 cutii   800  - 1200 becuri
  360 cm 360 bucati = 30 cutii 1000  - 1500 becuri
  450 cm 432 bucati = 36 cutii 1200  - 1700 becuri


Articole de consum de energie:

             Articol Consumul de energie
             Copac urias     175 Watt
             Iluminat cu LED-uri       20 Watt
             Iluminat Prelit       90 Watt
             Garland LED 540       20 Watt

 

 

 

 

 

 

 

 

 

 

 

 

 

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